Telecom & Network Services

Our services facilitate telecom operators to offer high-performance networks to their valuable customers with reasonable operational expenses. We focus on equipping you with the necessary resources required to maintain and support complex multi-technology wireless and fixed telecommunications infrastructure. Our expertise focus in providing customer service level agreement based on preventive maintenance, pro-active Maintenance, break down maintenance and spare management system.

Example of Maintenance services include:

• On-site corrective maintenance and troubleshooting
• Regular scheduled and ad-hoc preventative maintenance activities
• Hardware spares management
• Post-acceptance RF optimization
• Implementation of network performance analysis as well as performance improvement
• Transmission and microwave system maintenance

Our Data Center services utilize state-of-the-art, enterprise-class infrastructure technologies to deliver optimal cost-effective solutions. The services are designed for any data center and IT infrastructure environment and are embedded with the best industry standards and practices.

We support multi-vendor environments by including the necessary tools, processes, and organizational resources to support the full operational scope and manage the physical and virtual environment. We help customers assess the current operating environment and derive optimal solutions for effective transformation.

We have two offerings across our Data Center Services:

Data Center Setup Services

• Data Center Consulting
• Data Center Plan, Design, Build & Operate (Passive/Active)

Data Center Operations

• L1, L2 & L3 Support Services
• Network Operation Centers
• Problem Management
• Tape & Media Operations
• Facilities Monitoring
• Smart Hands & Feet

We transform your business operations by enabling collaboration and innovation across departments, maintain mission-critical applications, and help you modernize your IT infrastructure with our comprehensive technology roadmap.

Our highly-experienced & skilled engineers serve as a single point of contact for all your technology support needs, utilizing ITIL standards and methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business.

We understand how to run a busy service desk, and with our diverse in-house skillset, we are confident we can support your IT needs, keeping your end users happy and productive is our primary focus ensuring 99% and above user satisfaction.

Service Features Include:

• IT Service Desk Support English/Arabic Support
• Dynamic SLA Management and KPI’s
• Continuous Service Improvements
• Scalable Support· Performance Management
• Reduced TCO – Total Cost of Ownership
• Reduces IT Systems Downtime
• Comprehensive Knowledge Base Information Technology

IP telephony (Internet Protocol telephony) refers to technologies that use a variety of protocols to exchange voice, fax, and other forms of information, traditionally carried over the Public Switched Telephone Network (PSTN). GLOBCOM offers services to Optimize your communications with hosted IP telephony that get you to ease of deployment, low cost of calls, ease of configuration, high quality of communication, and comparative connection security long-term benefits.

We get you started with the best phone solution on the market.

Wherever you are, you will always be connected!

Fiber optic cable failure can be catastrophic, causing lost productivity for your organization.

Faults occur as a result of cable damage, damage to fibres, high loss splices, high loss connectors and more disrupting functionality of the network. We pair our team’s high skilled extensive knowledge of troubleshooting networks with our organisation’s two-decade experience with networking operations to restore functionality. We offer emergency services on damaged fibre optic cables. Our technical team will diagnose and locate the fault using an Optical Time Domain Reflectometer (OTDR). The repair can be done immediately or the deployment of necessary equipment can be arranged.